Privacy Policy

How we collect, use, and protect your information at EternaMed Hospital.

Your trust matters

We take privacy seriously. This policy explains our practices in clear language. It applies to services delivered online and in person at our Ottawa campuses.

Last updated: February 3, 2026

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Information we collect

Patient information

  • task_alt Name and contact details
  • task_alt Date of birth and provincial health number
  • task_alt Medical history and clinical notes
  • task_alt Insurance and billing records

Online interactions

  • task_alt Appointment requests and forms you submit
  • task_alt Portal activity and secure messages
  • task_alt Technical logs such as IP address and device type

Optional information

  • task_alt Communication preferences
  • task_alt Feedback and survey responses

Collection follows Canadian privacy laws including PHIPA in Ontario and PIPEDA when applicable.

How we use your information

  • task_alt Deliver safe clinical care and coordinate services
  • task_alt Book visits, send reminders, and share results
  • task_alt Process insurance claims and payments
  • task_alt Improve quality, safety, and patient experience
  • task_alt Comply with law and respond to authorized requests

When we share information

With your circle of care

We may share relevant data with clinicians, labs, and pharmacies involved in your care.

With service providers

Trusted vendors help us deliver services such as secure hosting, email, and billing support. Contracts require confidentiality and strong safeguards.

We do not sell personal information. We share only what is needed and permitted by law.

How we protect information

  • task_alt Encryption in transit and at rest where supported
  • task_alt Access controls and staff training
  • task_alt Audit logs and minimum necessary access
  • task_alt Incident response procedures

Your choices and rights

  • task_alt Access and request a copy of your records
  • task_alt Ask for corrections if information is inaccurate
  • task_alt Update contact details and preferences
  • task_alt Ask questions about how your data is used

To exercise these rights, contact our Privacy Office using the details below.

Cookies and analytics

We use essential cookies to operate the site and optional analytics to understand usage and improve performance. You can adjust browser settings to manage cookies.

Contact the Privacy Office

If we make material changes to this policy, we will update the date and post a notice.