Frequently Asked Questions

Use online booking or call reception at +1 289 216 0494. Same day urgent slots are released each morning.

Yes. Pick a clinician during booking or browse our doctors first.

Call reception. We often accommodate a short delay or rebook to the next available time.

Select Virtual Care in the service list. You will receive a secure video link by email.

Yes, we bill provincial coverage when eligible. Bring your health card to each visit.

Common plans include Sun Life, Manulife, Canada Life, and Blue Cross. If yours is not listed, we can provide an itemized receipt.

Use the estimator on Insurance and Billing or contact our billing team.

Visa, Mastercard, AMEX, and Interac. Invoices include a secure pay link when applicable.

Submit a request through the portal or via our contact form. We will confirm identity and share next steps.

Most routine labs are available in two to three business days. Your clinician will message you if follow up is needed.

Yes. Provide the receiving clinic details during your request and we will transfer securely.

Most units welcome visitors from 10:00 to 20:00. Some departments have specific times; ask reception for details.

On site parking is available at all campuses. Follow signs for patient and visitor parking.

Yes, with adult supervision. If a unit has restrictions for safety, staff will advise on arrival.

View appointments, messages, and select results. You can also update contact details and insurance.

Use the Forgot Password link on the sign in page. If you still have issues, contact support.

Yes. Access requires authentication and all traffic is encrypted end to end.

Masking is encouraged if you have respiratory symptoms. Some clinical areas may require a mask on entry.

Hand hygiene stations, enhanced cleaning, and appropriate protective equipment for staff and procedures.

Speak with your care team or use the feedback form.

Yes. Ask when booking and we will arrange an interpreter for your visit.

Absolutely. One support person is welcome in most appointments unless a clinical policy says otherwise.

Yes. Bring your forms to the visit or upload them through the portal. Some forms may include a fee.